Frequently Asked Questions
1. What is Email Scanning?
Email Scanning verifies that email and attachments entering
and leaving your network are free from viruses and other malicious
code.
2. Do I need to install any special software?
To use our system you don’t need to install or maintain
any hardware or software.
3. What email programs does Email Virus Scan support?
All email client software is supported, including WebMail.
4. Does Email Virus Scan change my email settings?
No, email scanning keeps your original email settings.
5. Does Email Virus Scan delay delivery of email?
The scanning of email is done when the email is sent to our
servers. It takes approximately 0.1 seconds to scan for viruses
using our virus scanning technology.
6. We already have virus scanning. Why do we need
Email Virus Scan?
Desktop software only protects your network from resident
virus attacks and risks associated with floppy disks. A recent
study by ISCA labs indicated that almost all viruses are transmitted
through email or directly over the Internet. Virus protection
at the desktop is important, but even with virus protection
at other levels of the network; stored data and computer networks
are still vulnerable to attack. In order to ensure that the
data on these systems are virus-free, a multi-tier, multi-protocol
defense system needs to be implemented. Our service completes
the vital defense you will need to protect your systems from
email-borne viruses.
7. Does Email Virus Scan work on Domain Forwarding,
and Catch-all?
Email Virus Scan will scan all domain forwarding
and catch-all email if it is forwarded to an email address
that has virus scanning enabled.
8. Does Email Virus Scan slow my computer down like
desktop virus scanning?
No, there is no scanning done by your desktop computer. Email
scanning is done at the server level.
9. Why did you choose Symantec over another company?
Symantec is the world leader in Internet security
technology. The company is a leading provider of:
• Client, gateway and server security virus protection
• Firewalls and virtual private networks
• Vulnerability management
• Intrusion detection
• Internet content and e-mail filtering
• Remote management technologies and security
These services are provided to enterprises and service providers
around the world. Symantec offers the best solution, stability,
credibility and value for its users.
10. How often are the virus definitions checked
and updated?
Virus definitions from Symantec are updated on an hourly basis.
Our relationship with our anti-virus supplier also allows
us preferential updating. This means that we quickly receive
updates, as they are made available from Symantec.
11. How effective is Email Virus Scan in preventing
virus attacks?
No anti-virus technology can guarantee 100% success in stopping
all viruses. Symantec, however, is the market leader with
the most advanced technology for detecting viruses, including
the latest virus definitions to keep your protection levels
current.
12. What will happen to my email if it is infected
with a virus?
In some cases, the entire attachment will have to be removed,
but you will still get the text portion of the email.
|
